Vietnam ICT Working Group (UNICEF, WHO, UNDP, UNAIDS, UNESCO, FAO)

Delivering as One countries in the next year will focus on business operations strategy, standard operating procedures, shared data, network, and telecoms systems, as well as joint knowledge sharing, communications, and collaborations solutions.

The recent UN General Assembly Quadrennial Comprehensive Policy Review (see QCPR report) had significant findings for ICT, with 2013 recommendations to:

• Reduce duplicate functions and support services with ONE UN service centers
• Rationalize business operations
• Make plans for common support services, including ICT
• Make use of national public and private systems for common services
• Consider system-wide interoperability of enterprise resources planning systems (ERPs), supporting harmonized business processes

The ICT Reference Group, a sub-body of UNDG/DOCO and the ICT Network of the CEB's High Level Committee on Management (HLCM), providing business guidance in ICT operational matters, met in March and October 2012 and January 2013 with members from UNFPA, UNDP, UNICEF, WFP, CEB, and WHO. They discussed the status of Delivering as One (DaO) projects with an emphasis on a business perspective to foster collaboration and communication between Agencies. 

A major DaO development is the UN Development Group’s piloting in several countries of a harmonized UN Business Operations Strategy to enhance cost effectiveness and the quality of back-office processes such as procurement, ICT, HR, Logistics and Admin and Finance.